• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

End-users with Soundpoint IP 3XX-5XX-6XX phones keep changing their ring tones etc. This is overwriting the Authentication and other parameters in the Config files managed via ftp/TFTP.

 

How can we disable end-user from changing any phone parameters?

 

Or 

 

Allow end-user to change certain parameters, and not affect the authentication mac-phone.cfg file?

1 REPLY 1
HP Recommended

Hello bbosolution,

 

welcome to the Polycom Community.

 

Without knowing to much about your Environment it is a bit ouside the scope of this forum trying to guide you in the correct direction.

 

As a note 1st (per Admin Guide):

 

Do not use [MACaddress]-phone.cfg as the per-phone filename. This filename issued by the phone itself to store user preferences (overrides).

 

So if you are actually using the <mac>-phone.cfg File to provision your Phone you are not following the advised and correct method.

 

I would recommend to check the Admin Guide matching the Phones Software Version and check the device.set Parameters regarding User and Administrator Passwords.

 

If you are not familiar with the provisioning concept, follow up on multiple post's within this Forum and in addition please work with your Polycom Reseller and/or Polycom Support as they can help you with these simple queries via PPI (pay per incident).

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.