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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-22-2021 10:02 AM

HP Recommended

Dear all,

 

I have recently bought two TRIO 8800 units. Since TEAMS is only supported as Audio only I have decided to use them as such via USB connection. This worked seamless for some days but as of today I have audio problems. During calls or playing music the audio breaks up every second. This is also the case when connected via Bluetooth. So the sound goes on and off...

 

I have installed the latest software: 

Current software version :
7.2.0.12362

And also tried older versions. Can anyone solve this issue or tell me if they are experiencing the same issue?

 

Regards, Remco

1 REPLY 1

‎12-23-2021 04:39 AM

HP Recommended

Hello @Wolverine ,

 

Welcome to the Poly Community.

 

This would need to come into our support organization.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
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