Transfer key on 550

Anonymous · ‎07-05-2012

Hi all,

I have no problems adding a softkey for blind transfer but when I disable the basic functions with oftkey.feature.basicCallManagement.redundant="0"

and make the hard key do blind transfer too as below

<keys key.scrolling.timeout="1"

key.IP_550.37.function.prim = "SoftKey2"
key.IP_650.37.function.prim = "SoftKey2"
/>

The disabled basic function softkeys hold, transfer,conference appear automatically again although I have explicitly disabled them as above, can anyone help please?

SteffenBaierUK · ‎07-06-2012

Hello ,

welcome to the Polycom Community.

Can I suggest that future posts contain the phones software version?

Quote from the UCS 3.3.0 Admin Guide:

softkey.feature.basicCallManagement.redundant

If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), all of these soft keys are not displayed. If set to 1, all of these soft keys are displayed.

If you remove the Softkeys the hard keys must be left alone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question