Trio 8800- Upload custom background on 5.7.1 Rev AC

Anonymous · ‎10-11-2018

Hello,

I was wondering if it is possible to change the background on the Trio device with the new software release. I was only able to find information to change the background for the Visual+ with parameter mr.bg.url.

I would like to upload custom logo to the Trio.

Please advise if anyone got this to work somehow.

Thank you,

Aldair

SteffenBaierUK · ‎10-11-2018

Hello @Aldair,

welcome to the Polycom Community.

No this is not possible.If you believe this would be an important feature please check here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-12-2018

Hi Steffen,

Thanks for the quick response. It is possible to do it in release 5.5.3AA, because the client wants to have the EagleEye camera and also wants to be able to customize the background image.

Thanks in advance,

Aldair

SteffenBaierUK · ‎10-13-2018

Hello @Aldair,

as already explained the client needs to raise this as a feature request.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question