Trio 8800 miracast with windows 10

[Anonymous]

Hi guys,

I have some trio 8800s and we and trying to share local content from surface hubs and some laptops on windows 10 using miracast/wireless display but keep getting a error- display failed reason code 2. Sharing from phones/pano works fine. Can someone advise if this is supported with Trio or if i'd doing something wrong?

trio firmware- 5.5.2 

[SteffenBaierUK]

Hello Steve,

welcome back to the Polycom Community.

I did test this with my own Surface Pro (5). Ensure the WiFi is setup as documented in the Trio 5.5.2 Admin Guide or in this FAQ here:

Oct 05, 2017 Question:How can I Troubleshoot Miracast issues on my Polycom Trio?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi Steffen,

Thanks for that. Is the license still required? I requested a quote from our distributor for 5150-84981-001 and they said the part number was end of life and as I am able to use our own trio fine for Android devices (our customer is able to use android devices on his as well but not the surface pro) I assumed that it was no longer required. 

[SteffenBaierUK]

Hello Steve,

we only introduced the feature officially with the release of the 5.5.2 Software and Polycom has to pay a fee to the license holders of the technology.

So yes you will need either the Miracast or the Airplay license fee and Polycom reserves the right to audit an installation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services