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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-03-2017 07:52 AM

HP Recommended

Hello, 

 

Could someone please point me at overview/index of error messages (which can be) displayed on phone's LCD in various warning/error conditions? 

 

I've searched using "error DHCP failed" as a reference, but no luck. Needless to say, this particular message is descriptive enough, but I'm looking to have a reference at a glance when messages are not as descriptive. 

 

Thanks,

Milos.

2 REPLIES 2

‎11-03-2017 11:06 AM

HP Recommended

Hello ilosb,

welcome to the Polycom Community.

There not that many Error messages that the phone displays.

 

  • DHCP Error = should be clear
  • Missing files, config reverted Details => here <=
  • Duplicate IP = should be clear
  • pre-3.3.0 params Details => here <=

The above is describe as an example within the Admin Guide in the Polycom UC Software Error Messages section.

 

Usually you can simply press Home > Settings > Status > Diagnostic > Warnings or Home > Settings > Status > Platform > Configuration


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-04-2017 07:58 AM

HP Recommended

Thanks Steffen, I'm sure it'll help to resolve customer issues faster in the future.

 

 

Regards,

Milos. 

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