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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-08-2011 05:32 AM

HP Recommended

Hello,

 

I saw the 4.0.1 firmware got released lately with official support for SoundStations. But the latest bootrom (as in upgrader) available is the 4.4.0 one, and those files are missing from the archive.

 

3111-30900-001.bootrom.ld

3111-15600-001.bootrom.ld
3111-40000-001.bootrom.ld

Should we expect a new release of the bootrom or am I missing something ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-08-2011 05:59 AM

HP Recommended

Hello SF,

 

the SoundPoint IP, SoundStation IP and Polycom VVX Upgrader 4.4.0B Link contains the missing BootROM's as the 4.4.0 did not support the SoundStation family.

 

Please ensure to always check the support pages for new files.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎12-08-2011 05:59 AM

HP Recommended

Hello SF,

 

the SoundPoint IP, SoundStation IP and Polycom VVX Upgrader 4.4.0B Link contains the missing BootROM's as the 4.4.0 did not support the SoundStation family.

 

Please ensure to always check the support pages for new files.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-08-2011 06:42 AM

HP Recommended

Thanks for the quick answer.

 

For your information, when going on the SoundStation IP 7000 page and clicking on the 4.0.1 firmware download link http://support.polycom.com/PolycomService/support/us/support/eula/ucs/UCagreement_combined_4_0_1_spl... you are prompted to use the "4.0.0 upgrader utility" with a link to the old, SoundStation-less, package.

 

Hence I think you should update that link to make things more clear for your users...

Was this reply helpful? Yes No

‎12-08-2011 06:48 AM

HP Recommended

Hello SF,

 

I have forwarded this to the Product Manager.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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