VVX 250 Freedom Voice and Obi Dongle

[Anonymous]

I am losing my mind, I have freedom voice for my cloud phone services - they gave me a vvx250 since I needed a wifi option for my phone - I cannot run ethernet cables where I need to be.  I've tried 2 different (same model) Obi5gwifi dongles, the first would flash blue then nothing.  I spent an hour with FV on the phone - they don't help with support or install of the phone or dongle - Obi doesn't help and no one at Polycom will speak with me over the phone - so here I am.

With my new dongle I was able to get to the point of searching for networks - entered my network and key - it seemed to 'connect' but never fully - now it seems anytime I reset/reboot the phone it just keeps going in and out of wifi dongle connected/disconnected.  I scan for networks, reboot, etc and continually does the same thing over and over.  I'm at wits end and am ready to toss the FV service, this phone and dongle out the window and go some place else... ANY HELP OUT THERE?

[SteffenBaierUK]

Hello @kcbimmer ,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone and details if this is UC Software or ObiHai
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Gotta love canned messages....

instead of some sort of help or legit question you post a cut and paste.  All the more reason for me to send this crappy phone back and use another service.

[SteffenBaierUK]

Hello @kcbimmer ,

this is not a canned message but the minimal required details we need to try and help you within this community which is ran by volunteers.

As a simple example the VVX250 can run UC software or ObiHai. This community focuses on the UC Software.

Best Regards

Steffen Baier

Polycom Global Services