• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-21-2015 06:58 AM

HP Recommended

Hi,

 

Is it possible to remove the hold softkey while on an active call because their is a physical button anyway. I don't want to remove the transfert softkey, only the hold one.

 

Thx !

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2015 01:47 PM

HP Recommended

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-21-2015 01:29 PM

HP Recommended

Hello DavidG,

welcome back to the Polycom Community.

I can always recommend the UC Admin Guide as a source for various Parameters.

 

Page 519 in the <softkey/> section mentions below parameter:

 

softkey.feature.basicCallManagement.redundant

 

  • Control the display of the Hold, Transfer, and Conference soft keys.

    If set to 0 and the phone has hard keys mapped for Hold, Transfer, and Conference functions (all must be mapped), none of the soft keys are displayed.

    If set to 1, all of these soft keys are displayed.

 

In case of the VVX410 only the Conference Softkey would remain as it does not have a hardware button counterpart.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-21-2015 01:35 PM

HP Recommended

Hi,

 

On a VVX 410 the hold and transfer do have a hardware button. I would like to keep the transfer softkey and only remove the hold softkey. Is this possible ?

 

Thx !

Was this reply helpful? Yes No

‎01-21-2015 01:47 PM

HP Recommended

Hello DavidG,


above, as stated in the Admin Guide will remove any key that has also got a hardkey. Simply add the Transfer key back via an Softkey.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.