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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-02-2015 03:30 PM

HP Recommended

Polycom,

 

I have an intermittent issue with VVX 500 and VVX 600. So intermittently the phone has no audible inbound ringing but the LCD screen does show the incoming call and I am able to answer. Has anyone experienced this issue. I am running a Asteisk 1.8 server phone firmware is 5.2.0

2 REPLIES 2

‎02-03-2015 02:18 AM

HP Recommended

Hello Shamrock,

welcome back to the Polycom Community.

Are these phones by any chance part of a Busy Lamp Field or similar ? Are you using special Ring Tones or SIP Headers ?

 

I suggest you replicate the issue and then check the log for the occurrence of :

 

0122121135|so   |4|7475|soTonePlay: pcmChannelP is NULL

 

If the above appears it may be similar or the same as we currently have an internal case for. If this is the case please raise a Service Ticket via your Polycom reseller and quote VESC-4973 as you then may be able to get a Hotfix for this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-06-2016 04:17 PM

HP Recommended

Hi,

I'm getting this error on 5 of my Polycom 550 phones and I was wondering if you could post that hotfix you were talking about or if you knew what is causing this error.

 

The phones don't make any noise when ringing but I can see the call coming in.

 

0406171417|so   |4|03|soTonePlay: pcmChannelP is NULL

 

 

Thanks for your time!

Was this reply helpful? Yes No
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