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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-14-2011 11:48 AM

HP Recommended

Hi, I just got a VVX 500.  It's a beta unit.  The phone goes off hook every 30 minutes.  Is it because it's a beta unit?

 

Shawn

3 REPLIES 3

‎12-14-2011 11:58 AM

HP Recommended

Shawn,

 

welcome to the Polycom Community.

 

You should really contact your Beta Phone Provider as we only discuss production models here.

 

Have you ensured that you are on the latest Software Version?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-14-2011 12:05 PM

HP Recommended

Thanks for your reply.  I'll contact my provider.  Software version on the phone is 4.0.1.7931.  Is it the latest one?  Thanks.

Was this reply helpful? Yes No

‎12-14-2011 01:24 PM

HP Recommended

Hello Bigfish,

 

the official, non Beta final release of UCS 4.0.1 is 13681 so I would imagine that a later Beta should be available.

 

You can try that via the web interface.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.