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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello

I am running a VVX 600 and am finding that the timeout is too short when dialing numbers off hook.
 I was able to correct the dial timeout on hook by adding the code below  to the config,

 

dialplan.userDial.timeOut="6"

but when I add the code below, I am unable to increase the off hook dial timeout, can you advise why this doesn't work on firmware 5.0.1.7310?

 

dialplan.1.lyncdigitmap.timeout="x"

 

1 REPLY 1
HP Recommended

Hello mcowley,

welcome back to the Polycom Community.

The Parameter:

 

dialplan.1.lyncdigitmap.timeout="x"

 

Where x can have a value between 3 and 99.


Please be aware that we have released UCS 5.1.1 Rev B which also addresses your non ringback issue.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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