• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
What’s new in Poly Rove 8.0.9, Click here to check it out!
HP Recommended

We have a client that has about a dozen VVX 500 phones. There seems to be some type of memory issue that the phone gets full and starts to slow down. When this happens. any of the manual buttons Dial Pad, Spkr phone button. THere is a delay in dialing numbers or going off hook when speaker phone button key is touched. 

 

Reboot the phone and the issue goes away.  A few weeks later and the issue comes back. Its like they Logs or something are using all the memory and rebooting flushes the memory.

 

Has anyone else seen this and have a resolution?

1 REPLY 1
HP Recommended

Hello gtaggart,

welcome back to the Polycom Community.

The first step should be you or your client checking the logs and the status of the phone to verify there are not any configuration issues causing this.

 

As a follow up a Ticket via your Polycom reseller and / or Polycom support should be raised so the correct logging levels to track your issue can be advised.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.