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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-30-2013 02:07 AM

HP Recommended

Hi

 

Could someone help me?

We have new phones and new server, Polycom VVX600 and asterisk. I can't restart VVX600 from Asterisk (Admin>Pone Restart).

 

Has anyone experience with this problem?

 

Thanks

Martin

3 REPLIES 3

‎10-30-2013 07:36 AM

HP Recommended

Hello Martin,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

 

The above explains in detail that the voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0" must be set. So far you have not yet provided the information if you have changed / added this parameter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-30-2013 08:57 AM

HP Recommended

Thanks "SteffenBaierUK"

 

I know the reboot from pfone. but I have more than 30 Polycoms and I want reboot then from asterisk.

Is this possible?

Was this reply helpful? Yes No

‎10-30-2013 09:06 AM

HP Recommended

Hello Martin,

 

I have just updated the linked post to make this check-sync parameter clearer.

 

voIpProt.SIP.specialEvent.checkSync.alwaysReboot needs to be ="1" to always reboot.

 

For further troubleshooting please work with your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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