Create an account on the HP Community to personalize your profile and ask a question
10-08-2018 03:07 AM
My company has 20 Polycom VVX600 phones. A few days later, all day long, the phones freeze when making calls, this is especially noticeable when the call is canceled, when it stops, but the call time is still running. The next day, everything starts to work normally, but after 5-7 days the problem repeats.
After testing the phone, I found the cause in the localization, I have a Russian and only it is observed on it. If you switch the localization to any other, then the problem is instantly eliminated, but this is not an option, because I need to use Russian localization.
I also want to add that in addition to VVX600, I have a lot of VVX400 and cisco phones in my company, but these problems are not observed with them.
Can you please help with this problem?
software version: on all phones different, from 5.4 to 5.8.1.
10-08-2018 03:09 AM
welcome to the Polycom Community.
This cannot be dealt with via a community forum as we need details and logs.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Notice: This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your support channels.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN