Wifi Connection Issues Trio 8800

Anonymous · ‎06-04-2021

Hello,

We are starting to put phones with USB profiles on Wi-Fi. I have a few test phones in my office. They are getting full bars to one less then full and about every hour I hear a loud "growl" from the phone and when I look over there is a ? on the Wi-Fi signal, and the skype symbol shows up instead of the clock and then goes back to full bars and time comes back. I am not sure why they would lose Wi-Fi. They are all on firmware version 5.9.5.3162 AD. Would any of the new firmware updates help with this?

Thank you in advance for any help!

SteffenBaierUK · ‎06-04-2021

Hello @Chris_N

it would be of interest what type of WiFi is being used. Especially if the setup is making use of the session timer.

replied via a mobile device

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Anonymous · ‎06-07-2021

I have tried on both 2.4 and 5ghz and it did it on both.

SteffenBaierUK · ‎06-07-2021

Hello @Chris_N ,

The question was more about the make and what type aka if this is a company-wide WiFi network. I have seen the disconnect before in Cisco setups utilizing the Session Timer. This is not supported on the Trio and therefore you see the hourly drop.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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