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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎10-06-2020 01:05 AM

HP Recommended

Hello @aaronmq ,

 

Welcome to the Poly Community.

I suggest you check these FAQ posts:

 

Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-12-2022 05:04 PM

HP Recommended

I just wanted to say thank you for posting this. This problem was driving me crazy.

 

I can confirm that this parameter successfully turned off the Directed Call Pickup feature.

		attendant.behaviors.display.spontaneousCallAppearances.normal="0"
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