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HP Recommended

can somebody help me to know, whether hoteling works on Polycom phones without broadcom server and if yes then what will be credentials to use for guest login, I have enabled hoteling by 

feature.hoteling.enabled="1"

and login host account as my user but unable to find guest login credentials !!

also found that hoteling and hotdesking are same if so then why they have different attributes to enable it

feature.HotDesking.enabled="1"

??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I am using 
Phone Model VVX 410
Part Number 3111-46162-001 Rev:A
MAC Address 64:16:7F:94:F8:B7
IP Mode IPv4
IP Address 172.16.16.239
UC Software Version 5.6.1.1740
Updater Version 5.8.1.0055
i just want to know whether any polycom phone need to have broadcom server for implementation of hoteling / hotdesking ? 
all information needs are given with back up .

View solution in original post

3 REPLIES 3
HP Recommended

Hello @milansuthar ,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

The named features are specifically for Broadsoft and differ in funtionality.

 

What does your customer want to archive ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I am using 
Phone Model VVX 410
Part Number 3111-46162-001 Rev:A
MAC Address 64:16:7F:94:F8:B7
IP Mode IPv4
IP Address 172.16.16.239
UC Software Version 5.6.1.1740
Updater Version 5.8.1.0055
i just want to know whether any polycom phone need to have broadcom server for implementation of hoteling / hotdesking ? 
all information needs are given with back up .

HP Recommended

@SteffenBaierUK wrote:


The named features are specifically for Broadsoft and differ in funtionality.

 

What does your customer want to archive ?

 

 


Hello @milansuthar 

 

I already replied that these features are exclusively developed for our partner Broadsoft

 

Does your customer simply want to user the Login / Out ?

 

Oct 20, 2011 Question: How can I use the User Login Feature introduced in UC Software 4.0.0?

Resolution: Please check => here <=

 

Brightstar Telecommunications India Ltd. sold this phone back in 31/03/2017 so they would be your Tier 1 support if you have any support related questions.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.