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03-21-2016 07:04 PM
The abbreviated story....Desktop crashed due to either MS updates or Flash Player download issue or both.
At first the bios showed BIOHD-1 error. Had to reset windows 10 (keep documents option).
Was finally able to get desktop running & stable.
After spending about an hour with Microsoft, they said the Activation Key is permanently gone....sigh.
Also, I now have "No Audio Output Device is Installed".
Anyway, I installed Office 2010 with no issues and installed all of the updates. Still runs fine.
Set it to run chkdsk during startup. No issues found.
Tested Intel CPU with their diagnostic tool. Passed all tests.
Now the bios error is BIOHD-3. The good(?) thing is that the machine runs fine.
The only place the error shows up is in the bios when you hold the ESC key at startup and hit F2.
I have not checked the hard drive cable connections yet.
Is it just a matter of time before it crashes again?
What options do I have?
Thanks for your help,
03-23-2016 05:14 AM - edited 03-23-2016 05:54 PM
Update from the initial post:
The Activation Key has been automatically set.
There was a post on another website which said it could take a few hours to a few days for the Activation Key to be automatically accepted. This took almost four days. I still do not know what the key is though.
One down two to go!
03-23-2016 10:31 AM - edited 03-23-2016 10:31 AM
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that you are having an issue with the BIOS, and wanted to assist you!
Are you still receiving the BIOHD-3 error? It seems like the desktop may not be able to detect the Hard Drive. Have you tried testing the hardware for failure? Try reviewing the following document, and let me know how it goes:
Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
Have a great day!
03-23-2016 06:08 PM - edited 03-23-2016 07:02 PM
I hit F2 at boot up. The only issue was the boot test failed with error code BIOHD3
Warning: No active partitions
Suggestion: Please perform a System Recovery
Suggestion: Please contact HP Support
After rebooting I ran the defrag:
Drive C was 1% fragmented (took about 30 seconds to analyze)
After defrag it went down to 0%.
Recovery drive 0% fragmented (took about 1 second to analyze.
Also there is no letter associated with the drive. Seems odd.)
BIOHD3 error is still there with same warning & suggestions.
03-24-2016 07:21 AM
Thank you for the quick reply!
Did you check the Hard Drive to see if it is connected properly? Have you tried re-seating the Hard Drive? Looking forward to your reply.
03-29-2016 07:51 AM
Thank you for the information!
If you are still getting the error, then the Hard Drive will likely need to be replaced. You may consider contacting HP Phone Support for additional options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
I hope this helps! Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the Thumbs up below is a great way to say thanks!
04-02-2016 06:38 AM - edited 04-02-2016 06:41 AM
Sorry, been out of town for a few days.
Please clarify What you mean by "create a case for your issue"?
Also, can you help solve the audio issue? I am having no luck with it either.
04-04-2016 09:52 AM
Click on the link provided in my previous post, and follow the instructions. If the Hard Drive is defective, then the audio issue may not be resolved, until the Hard Drive is replaced. I hope this helps.