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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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The PC:
Product Name: HP 500B Microtower
Product Number:B2C00UT#ABA
OS: Widows 10 64-Bit
DVD-RW Drive (from drive sticker):
HP DH-16ABSH-HT2
Hello,
I recently upgraded my PC from Win7 to Win 10 (both 64-bit). I just realized that doing so rendered my optical drive useless. The DVD-RW drive no longer shows up in the Device Manager, and there isn't even a drop down for the CD/DVD drive. Unfortunately, when I went to HP's product support page for the HP 500B MT, I did not see any drivers for the DVD-RW drive. I have verifed that the drive is still talking to the motherboard (see second image). Is this simply a case of finding a Win10 driver, or is there a bigger issue that I'm not yet thinking?
If installing the driver is all I need to do, where can I find a download?
Thanks in advance for your help,
K
Screenshot of device manager (noCD/DVD dropdown)
Boot menu show MOBO and Drive are talking
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