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slater1070
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Does anyone have a number or email for HP support?

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Envy
Microsoft Windows 10 (64-bit)

Does anyon have a contact number or email for support? i have a unit in for repair for overtwo months and when i look up the support ticket it simply says "On Hold'.  When i get in touch with customer suppport they say call 800 474-6836 which no one answers but a chatbot and will not pass you through to any human or give you a email to get answers. 

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old_geekster
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@slater1070, welcome to the forum.

 

Have you tried this option here?  If not, please give it a try to see if it helps.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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slater1070
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That is the site that tells me the repair is 'On Hold'. it doesn't explain why or what the next step is. it did originally give me a ship date of August 8th but that has come and gone and still the repair is 'On Hold'. This has been going on since may 13th when this service ticket was first opened. The owner of the company has already said no more HP products which is going to be q major pain in that i have 42 servers and procurve switches that will be replaced as they get old with some other brand and i hate mixing and matching that type of equipment. 

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old_geekster
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I have asked the appropriate people within HP to help you.




I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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