• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2012 08:59 AM

HP Recommended

Hi

 

I currently have an HP RP5700 windows XP SP3 Ghost image and i have transferred this onto the new RP5800 machine. 

 

All devices within device manager are now installed but one!

 

"PCI Serial Ports"

 

Can anyone point me in the direction of this driver please?

 

Regards 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2012 10:38 AM

HP Recommended

Hi:

 

We can find more info about the device if you go to the device manager, click on the PCI Serial Port and click on the details tab.

 

Post the top string of characters you see there.

 

I am guessing it is missing one of the Intel AMT components.

 

Paul

View solution in original post

10 REPLIES 10

‎04-04-2012 09:07 AM - edited ‎04-04-2012 09:11 AM

HP Recommended

That should be in the chipset drivers. The web support portal for downloading drivers is here.

 

 

You should have posted this in the Business Products forum. This is the Consumer forum. 


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎04-04-2012 09:13 AM - edited ‎04-04-2012 09:16 AM

HP Recommended

Hi

 

Sorry about posting in the wrong section!

 

I've installed the chipset and it's still there!

 

Regards 

‎04-04-2012 09:32 AM - edited ‎04-04-2012 09:37 AM

HP Recommended

Is this serial port on an add-on PCI card?

I ask that because the other four serial ports  should have gotten their drivers from the operating system and chipset software.

 

Do the other four serial ports have drivers?


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎04-04-2012 09:38 AM

HP Recommended

This is whats strange!

 

The unit has come without any additional cards, so it only has the two onboard powered ports!

 

???????????

 

 

‎04-04-2012 09:47 AM - edited ‎04-04-2012 10:16 AM

HP Recommended

The reason you are having this issue is because you have transferred an image of the operating system and configuratioin to a system that has a different chipset.

 

The rp5700 has an Intel Q963 Express chipset and the rp5800 has the Q67 Express. When transferring an image of an OS the chipset must be identical for it to work  especially with older systems unless you plain jane the OS before making the image. There is also a legality issue to consider with licenses.  😉

 

 

It will not work because the HAL an OS creates on installation with each  motherboard is different. You may also find that it crashes or becomes corrupt and totally unuseable after a while.  

 

You will probably be better off doing a clean install. The new POS unit came with Windows 7 Professional 32-bit so why not use it and its license?

 

 

Are you an IT Technician or SysAdmin or  the business owner?


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎04-04-2012 10:38 AM

HP Recommended

Hi:

 

We can find more info about the device if you go to the device manager, click on the PCI Serial Port and click on the details tab.

 

Post the top string of characters you see there.

 

I am guessing it is missing one of the Intel AMT components.

 

Paul

‎04-05-2012 01:53 AM

HP Recommended

Hi Guys

 

Again thanks for all the help on this 🙂

 

The string from the details tab is as follows:

 

PCI\VEN_8086&DEV_1C3D&SUBSYS_1632103C&REV_04\3&11583659&0&B3

 

Regards 

 

 

 

 

‎04-05-2012 01:56 AM

HP Recommended

IT Tech

 

going off what you said i may try to show hidden device and remove the past devices that was previously installed on the RP5700 Image.

 

Regards 

 

 

‎04-05-2012 02:50 AM - edited ‎04-05-2012 02:51 AM

HP Recommended

Paul

thank you!

It was AMT and for now I have disabled it from the bios!

 

Regards 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.