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Thomas691
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The speaker works, however, the headphones aren't working

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HP ENVY 27 K119 All-in-One
Microsoft Windows 10 (64-bit)

Dear HP Community,

 

I'm facing an issue and so far I did not find a solution for my all-in-one computer.

The speaker works, however, the headphones aren't working.

 

It used to work perfectly, but now the signal sent to the headphones is very low while speakers are working like the headphone were not plugged.

 

Any support would be greatly appreciated.

 

Regards,

Thomas

 

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Lokahi
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I am having the same exact problem - same operating system on an HP Envy 23 TouchSmart PC.  Someone please assist!

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DavidSMP
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Hi @Thomas691,

 

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance  regarding the headsets that don’t work while the speakers do on your unit .It will be a delight to assist you here.

 

First off, Hats off to you for a job well done as you have tried the basic troubleshooting steps and checked settings on the unit, before posting the query in the HP forums. It is amazing to see how technically competent  you are. It is always a privilege to work with tech-savvy customers like you.

 

 Some steps to try out:

  • Please use a different headset and check.
  • Please check the sound controls on your computer for the headset and set it to maximum volume.
  • Try to perform a system restore to a good known working date before the issue occurred to try and correct the issue.

Please visit this link for further troubleshooting: http://support.hp.com/gb-en/product/HP-ENVY-Recline-27-All-in-One-Desktop-PC-series/5443479/model/65...

Link for system restore: http://support.hp.com/in-en/document/c03327545  Please perform the step “Restore your computer when Windows starts normally” from the link.

 

I genuinely hope the issue gets resolved without hassles and the  computer  works great. Hope this helps. Please let me know how this works. To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Thanks and have a fabulous week ahead.

 

 

DavidSMP
I am an HP Employee

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