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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-15-2016 01:05 PM

HP Recommended
Product: Z820
Operating System: Microsoft Windows 10 (64-bit)

HI guys! Trying to put together a fast enough for 4k NLE machine here, so started with a refurb Z820. Managed to get Windows 10 up and running without to much of a fight. One last issue I can't figure out and I have looked and read till my eyes were bloodied with no posotive results.

 

In Device Manager - Other Devices - Pci Serial Port.  I have a Pci bus 0, Device 22, Function 3 no driver installed error. As far as I know I installed all drivers, updates, etc., etc... at least twice.

 

As everybody on this forum has more experience with HP workstations then me I thought I would turn it over to the more wise.

 

Thank you for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2016 12:01 AM

HP Recommended

o.k. now.

 

Retracing my steps, always a good thing when lost and confused, I figured out that when I installed Intel Management Software sp744499.exe, I didn't follow directive and run the extracted program from it's installed destination!!! Low & behold when completing step B as written in the release notes, you no longer have issues to repair latter on. Lesson learned - read all the directions you can find, including the release notes.

 

Thanks again to Paul who attempted to save my eyesight.

View solution in original post

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4 REPLIES 4

‎02-15-2016 02:19 PM

HP Recommended

Hi:

 

You need this driver...

 

ftp://ftp.hp.com/pub/softpaq/sp60501-61000/sp60646.exe

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‎02-15-2016 11:01 PM - edited ‎02-15-2016 11:13 PM

HP Recommended

Paul,

 

Thank you for your help. That download installed Intel Rapid Storage Technology enterprise. When ran it sates "Your system is functioning normally". With a bit more eye bleed I found Intel Driver Update Utility. Installed, ran, failed to find any updates my system needed.

 

Any more advice for the ignorant? Maybe something in Bios... When I installed Windows 10 I had to backtrack from the HP suggested steps and reset the Bios due to my Quadro 5000 not showing a picture on my monitor and causing a six beep / flash code. I reset the bios and went about getting the Windows 10 Disk to boot / formatted the drive I wanted the O.S. on and etc. etc. I have not changed any individual bios settings, simply updated with the Windows 10 version.

 

"Or possibly the raid utility settings?" he says grabbing at straws 

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‎02-16-2016 12:01 AM

HP Recommended

o.k. now.

 

Retracing my steps, always a good thing when lost and confused, I figured out that when I installed Intel Management Software sp744499.exe, I didn't follow directive and run the extracted program from it's installed destination!!! Low & behold when completing step B as written in the release notes, you no longer have issues to repair latter on. Lesson learned - read all the directions you can find, including the release notes.

 

Thanks again to Paul who attempted to save my eyesight.

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‎02-16-2016 06:45 AM

HP Recommended

You're very welcome.

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