Create an account on the HP Community to personalize your profile and ask a question
10-17-2013 07:52 PM - edited 10-17-2013 08:00 PM
I can't get past a blue screen (BSOD) which states ...The BIOS in this system is not fully ACPI compliant... I've researched this site and the web and can't find an answer that works. I'd like to try to update the BIOS since it's the original and there are 2 newer versions but they appear to require windows to run and I can't boot into windows. My system is:
HP Pavilion Elite Desktop m9340f
Q6700 @ 2.66 GHz
6 GB RAM (2x2GB+2x1GB)
Asus IPIBL-LB "Benicia" Motherboard
BIOS 5.25 dated 6/16/2008
Windows Vista 64bit
This is how far I get:
Windows is loading files...
Microsoft Corporation flashes then BSOD
Here's what I've tried so far:
Advanced Boot Options:
"Repair Your Computer" tries to start window, get BSOD
"Safe Mode" "Loading Windows Files" then BSOD
F9 HP Diagnostics works OK and all hardware checks out OK
F10 Setup mode, I've changed the SATA1 controller from RAID default to IDE and AHCI with same results
F11 Recovery (tries to get into windows and get BSOD)
Tried recovery using recovery DVDs with the same results when it tries to load windows
Tried Windows 7 upgrade disk with same results
Removed all RAM and tried one stick at a time with same results
Installed HD in USB dock and have run chkdsk (no errors), MSE virus scan (no issues)
Ran System File Checker sfc /scannow which resulted in this statement "Windows Resource Protection found corrupt files but was unable to fix some of them" I couldn't find any details in the CBS.log file
Tried clean HD (SSD) to recover to with same results
Reseated video card (same results)
Removed video card and ran off onboard video with same results
Reset BIOS to defaults
Cleared CMOS with jumper
I think I've exhausted about all I can think of and find online. Any ideas on how to flash the BIOS would be appreciated.
10-17-2013 08:52 PM - last edited on 02-24-2017 10:55 AM by OscarFuentes
NGNeer, welcome to the forum.
While it sounds strange, the power supply unit (PSU) can cause many booting problems. I suggest using this guide to troubleshoot it.
Please click "Accept as Solution" if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
10-22-2013 12:42 PM - last edited on 02-24-2017 11:05 AM by OscarFuentes
Thank you for your inquiry.
I understand after trying to update the bios you are now getting an error.
I am sending you a link to "Restoring the Bios" click here.
10-22-2013 05:13 PM
Thanks for the info, but its all for restoring the BIOS on a notebook. My PC is a desktop (HP Pavilion Elite Desktop m9340f). I tried the key combos anyway but to no avail. Do you have instructions for restoring the BIOS for my system? If there is a BIOS recovery file stored somewhere on my hard drive, what would it be called and where would I find it?
10-23-2013 08:44 AM - last edited on 02-24-2017 11:07 AM by OscarFuentes
Thank you for your reply.
I am sending you a link to a document on "BIOS Settings for the Benicia Motherboard" click here.
This document will help to to load the defaults.
Please let me know the results.
10-23-2013 09:02 AM
Thanks for the setup details Sparkles1 but I've reset to defaults, cleared the CMOS and even replaced the RTC battery. The insructions I need are how to flash the BIOS from DOS since I'm unable to boot into Windows and HP only provides Windows based flash utilities.
10-23-2013 10:08 AM
I regret that returning to defaults did not work for you.
I would contact HP support and explain what happened. They may be able to assist.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
10-25-2013 04:39 PM
Sadly, I just got off the phone with HP support and they are unwilling to help. They won't help do a BIOS flash from DOS, only Windows. So, since I can't boot into Windows I'm going to try the BIOS-Mods.com boards instead of HP. Hope I can resolve this since it's a nice PC when it works.
10-28-2013 08:14 AM - last edited on 02-24-2017 11:16 AM by OscarFuentes