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12-02-2021 02:33 AM - edited 12-16-2021 11:25 PM
Hello! I bought a Reverb G2 in R.F
I have error 7-14. I called HP R.F, they told me to send a new cable by courier. 12 days have passed, today I called HP again and they told me that there was no new cable in R.F, so they could not send me the cable. Why don't you like your clients in Russia? Why are there no new cables in R.F? When will new cables appear in Russia? How much longer to wait? This is a very bad job, why should I wait so long? It's a shame for HP! Thanks!
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Accepted Solutions
12-07-2021 10:57 AM
Hi@Issaakiy,
I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue. You should be contacted within 2-4 business days (this does not include weekends or holidays). Response times may vary by region.
12-02-2021 10:45 PM - edited 12-02-2021 11:10 PM
Dear HP support.
Please help me, this is a very bad situation.
HP support in Russia, ignores my requests. I wrote a claim, but they do not answer me..
They don't send me a new cable.
What should I do?
Thanks!
12-04-2021 01:14 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
12-07-2021 02:24 AM - edited 12-07-2021 03:04 AM
Dear HP Support!
Please help me! Echo_Lake has been ignoring my messages. I do not understand what's going on. This is a terrible situation. HP does not fulfill its warranty obligations. What the hell is going on? What should I do?
Are these sanctions against Russian users? Why do you ignore users from Russia? How long must I wait? Maybe send me a message to CEO HP? This is a nightmare, not support. I have to go to law enforcement agencies in Russia?
It's a disgrace HP!!!
12-07-2021 10:57 AM
Hi@Issaakiy,
I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue. You should be contacted within 2-4 business days (this does not include weekends or holidays). Response times may vary by region.
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