I couldn't open omen gaming hub and my laptop is getting over heated than regular

[Sharini_Chins]

Omen 15 gaming desktop: 64 bit 

[Rachel571]

Hi @Sharini_Chins,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the Omen Gaming Hub not opening and your Omen 15 gaming laptop overheating, these problems might be related or could be separate issues. Here’s a step-by-step approach to address both:

For Omen Gaming Hub not Opening:

Update Software and Drivers:

• Windows Update: Make sure your Windows is up to date. Go to Settings > Update & Security > Windows Update, and click Check for updates.
• Omen Gaming Hub and Drivers: Check HP's official website for the latest version of Omen Gaming Hub and any specific drivers for your Omen 15. Sometimes, specific drivers or software updates can resolve compatibility issues.

Run as Administrator:

• Try running the Omen Gaming Hub as an administrator. Right-click the app icon and select "Run as administrator" to see if it opens.

Reinstall Omen Gaming Hub:

• Uninstall the Omen Gaming Hub from your computer (Settings > Apps > Apps & Features, then find Omen Gaming Hub, select it, and click Uninstall).
• After uninstallation, download the latest version from HP's official website and install it.

Check for Compatibility Issues:

• If the issue persists, there might be compatibility issues with other software. Consider any recent software or hardware changes that could be causing conflicts.

For Laptop Overheating:

Check for Dust and Ventilation:

• Ensure that the laptop's air vents are not blocked and that there's enough ventilation. Sometimes, dust accumulation can block the fans from cooling the system efficiently. Consider using compressed air to blow out dust from the vents carefully.

Update BIOS:

• An outdated BIOS can sometimes cause overheating. Check HP's official website for any BIOS updates for your Omen 15 model.

Use HP Command Center:

• If you can access HP Command Center, adjust the thermal profile settings to ensure the cooling is optimized for your usage.

Hardware Check:

• Overheating can also be due to a hardware issue, such as a failing fan. If none of the software fixes work, and the laptop is still overheating, it might be a hardware problem. In such a case, it’s advisable to contact HP support or a professional technician for a thorough inspection.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support