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‎01-19-2024 11:43 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)

Hi,

My computer randomly shuts down, mostly after playing a game for one hour, but sometimes it can crash instanly. The screen just goes black, and my computer reboots instanly. It saids Kernel-power event 41. I can´t  seem to figure out what is wrong. It might be my motherboard, as both my CPU, GPU and RAM er underpreforming according to my benchmark test.  Is it that or can i do something else to fix it?

1 REPLY 1

‎01-19-2024 04:42 PM

HP Recommended

@Mads229 , welcome to the Community.

 

Here is a very good diagnostic video that may help you solve your problem.  The first suspect that I always consider when I have any auto-reboot situations is the power supply unit (PSU).  The video creator will show you how to test your PSU to see if it is the problem.  He will also give you other possibilities to consider.

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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