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‎04-08-2024 09:37 AM

HP Recommended
Product: HP Notebook - 17-by1071cl
Operating System: Microsoft Windows 11

In the last 3 days my HP laptop i7 with windows 11 will no longer wake up when I open the lid.  I must forcefully power off and reboot. I keep the PC updated using HP support assistant.

ver 10.0.22621 build 22621

model HP laptop i7=by1xxx

sku   7HX82UA....

Bios    F.68, 11/18/2022

 HELP

Category:
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1 REPLY 1

‎04-11-2024 04:23 PM

HP Recommended

Hi @KC10001 

 

Welcome back.

 

I normally work with Desktops.

 

It sounds like you may have a external power supply problem or a problem with the MB or a component connected to the MB.

 

Windows could also be corrupted.

 

This is predicated on the premise you have not changed any: Windows settings or BIOS settings which could disrupt MB or component power states.

 

Check your PC's hardware as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests. Run extensive tests.

 

You could have a corrupted hibersys.sys file. This can be caused by a failing system drive, or flaky memory, or just plain old Windows system file corruption.

 

Try troubleshooting tips at this Site to see what happens if HP Diagnostic tests pass.

 

Regards

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