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‎04-13-2024 01:10 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an Omen 875 gaming pc and the pc will not boot.  I tried all of the steps in the windows recovery process.  I had a restore point set and was able to roll back to that restore but then it said there was a problem.  I used a usb boot disk I created and that did not work either.  I tried to fix it directly from windows on line but that also did not work.  I need some guidance / help on what options I have at this point.

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‎04-13-2024 01:17 PM

HP Recommended

I also forgot to mention that I upgraded from windows 10 to the free windows 11 upgrade.  Also my bios had a update that was done about 2 months ago. 

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‎04-13-2024 03:22 PM - edited ‎04-13-2024 04:18 PM

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Hi @BoomerDad 

 

Welcome to the HP Forum.

 

I'm thinking it is probably not a BIOS problem if the Windows problem is very recent. The W11 update would probably have failed if your W10 installation had serious problems.

 

The PC will POST. A system restore failed. And you can't sign into Windows.

 

What was on the USB flash drive?

 

It sounds like some really bad system file corruption and boot manager corruption. Or you have a drive problem (hardware). it could also be a memory problem.

 

Check your PC's hardware (if possible) as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests. Run extensive tests. 

 

I would say the Windows boot manager is messed up if hardware tests pass.

 

Fixing the boot manager is a tough nut to crack; at least it has been for me.

 

Check out this YouTube video on how to fix a broken boot loader. This option may not work for you if you aren't comfortable using the command prompt.

 

You should connect the system drive to a different PC as a data drive so you can back up data before doing anything.

 

I also use Hiren's Rescue Media for backing up data and other tasks. Creating and using a Hiren's Rescue flash dive is outside the scope of this topic.

 

The last option is, unfortunately, doing a HP Cloud Recovery if your PC supports this option, I'm pretty sure it does. You may have to do W10 if your PC shipped from the factory with W10.

 

Or do a clean Windows 11 install.

 

Regards

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