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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-12-2024 01:00 PM

HP Recommended
Product: TG01-0xxx

I have a Ryzen 5 3400g and a dedicated graphics card. But I have a 8gb ram but only 5,9 is useable. I’m wondering which component is taking the 2.1gb and if I can fix it?

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‎04-12-2024 04:13 PM - edited ‎04-12-2024 04:15 PM

HP Recommended

Hi @David7961 

 

Welcome back.

 

It seems AMD reserves a part of system RAM for onboard video.

 

The reserved system RAM is not released when a discrete graphics card is installed.

 

I don't believe you can modify this behavior: in the BIOS or in Windows.

 

I can't say for sure it is not possible to release the reserved system RAM because I have never had to deal with this problem.

 

You can always add more system RAM if my guess is correct. Eight GBs of RAM does not make for a good experience when using W10 or W11.

 

A different Forum member might have hands on experience with this issue.

 

Regards

 

 

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‎04-12-2024 04:26 PM

HP Recommended

So There’s no fix basically?

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‎04-12-2024 04:41 PM

HP Recommended

Hi @David7961 

 

Wait to see if a different Forum member provides additional input.

 

I don't believe there is a way to recover the reserved system RAM.

 

Regards

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‎04-12-2024 04:58 PM

HP Recommended

Okay thanks I’ll continue waiting 

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‎04-13-2024 05:44 PM

HP Recommended

Hi @David7961 

 

Try the AMD Processor Forum if you don't get a second opinion in this Forum.

 

Someone in the AMD Forum should be able to assist.

 

Regards

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