• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-14-2020 06:41 PM - last edited on ‎07-14-2020 06:58 PM by

HP Recommended
Product: 15-DH series
Operating System: Microsoft Windows 10 (64-bit)

Hi. As the title says, the computer after BIOS update no longer recognize my password. Im 100% sure its the correct password becase i use the same on all my notebooks.

 

There was another case like this: 

 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Forgotten-BIOS-password-on-an-HP-omen/td-p/72...

 

I've check with local support and they just blame me for this BIOS bug, and state that its not a fault of the device hardware and wont be covered under warranty. Seems like they dont see a BIOS that wont correctly store the password as a hardware fault.

 

 

Someone has any advice?

1 REPLY 1

‎07-14-2020 07:00 PM

HP Recommended

Hey Rodrigo-A

 

Thank you for visiting the HP Support Community.

 

I really understand your frustration as User, but this is the kind of help only suport can give to you.

 

And also, of course, according to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Kind regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.