FPS Lag in Games and Low GHz Usage - Ran Benchmark and both Graphics Cards Performing Poorly

[Dylanjsper]

I purchased a brand new HP Victus exactly a week ago and I'm already having problems with it. The specs are an Intel i7 Processor, 16RB of RAM, and an RTX 3050 Ti Graphics Card. After playing games for awhile I noticed they started to lag considerably and the GHz that my CPU is running at was around 1.00-2.00 instead of the base 2.30 or above, according to Task Manager. I ran a benchmark test and both GPUs, the Intel and the NVIDIA RTX 3050 Ti were running considerably below average, specifically the Intel one. I do not know why this is and I hope this is not a hardware issue completely. Here are the benchmarks:

Intel: [content removed]

NVIDIA: [content removed]

[ub6424]

Hello @Dylanjsper 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Dylanjsper]

Okay, here are the screenshots

[Dylanjsper]

Also this:

OS Name Microsoft Windows 11 Home

Version10.0.22621 Build 22621

System Model Victus by HP Gaming Laptop 15-fa0xxx

System SKU ( equals HP product number (p/n) ) 68Y11UA#ABA

Processor12th Gen Intel(R) Core(TM) i7-12650H, 2300 Mhz, 10 Core(s), 16 Logical Processor(s)

BIOS Version/Date  AMI F.11, 10/17/2022

BaseBoard Product8A4F

BaseBoard Version 37.51

[ub6424]

Hello @Dylanjsper 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A

3.0 MB

Sep 1, 2022

Download

(3) Restart Windows

(4) Download and install / update

Intel High-Definition (HD) Graphics Driver

30.0.101.2079 Rev.B

660.1 MB

Sep 1, 2022

Download

NVIDIA Graphics Driver

30.0.15.1339 Rev.A

1019.7 MB

Sep 1, 2022

Download

Mediatek Bluetooth Driver

2.22.0.2 Rev.C

2.6 MB

Sep 5, 2022

Download

Mediatek Wireless LAN Driver

3.5.0.2 Rev.C

21.9 MB

Aug 31, 2022

Download

OMEN Gaming Hub SDK Package

1.0.68 Rev.A

49.6 MB

Nov 3, 2022

Download

(5) Restart Windows

(6) Test your notebook

(7) Please report back