• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-23-2020 10:27 AM

HP Recommended
Product: Hp Omen 15-dh0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My HP omen laptop has recently been unable to connect to my tv via HDMI cable, in addition to this I have been unable to change the brightness of the screen. I am not given any option of changing the screen brightness, the the FN + F1/F2 buttons do nothing. If i try to change the brightness via  Intel graphics command centre similarly nothing happens.

 

Please can you advice what I can do to help solve these problem/what information is needed from me? 

 

Cheers,

 

Ryan

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2020 11:51 AM

HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-23-2020 02:55 PM

HP Recommended

@RyanMcClory 

 

For HDMI, please check the cable itself, plug in and pull out more often can cause some problems with HDMI ports (both ends). For brightness: did you change the option ? If not, please try  F1 and F2, without Fn key.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-24-2020 11:51 AM

HP Recommended

HP customer support fixed the issue. A windows update had failed, resulting in my display adaptor disconnecting and being unable to reconnect. They deleted and reinstalled the erroneous update. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.