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‎01-23-2023 11:53 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Operating System: Microsoft Windows 11

Hello everyone,

 

I have recently purchase the computer linked to my post.
When I have tried to play quite demanding games it crashes quite quickly after the launching. 

It occurred with : Elden Ring / Dark souls 3 / New World / Warzone 2.
At the begging I thought that maybe it was a compatibility issue between those and my computer but after contacting the support today, I ,without paying attention, launch a new test when my computer was unplugged and everything worked fine !

So I am asking myself what could lead to this situation ? 
I know that when on "battery mode" game are downgraded but even when I downgrade the graphic myself they still crash. 

I am highly suspecting a mistake either in the alimentation configuration or in the construction. 

 

Do you have any idea of what could cause that ? 
In order to solve this situation, I have :

  • Update every driver.
  • Reset my computer : to factory parameters (2 times), by keeping my files
  • Contact the games support, they could not help me
1 REPLY 1

‎01-24-2023 06:08 AM

HP Recommended

On the event log it is logged as :

"Microsoft-Windows-Kernel-Power 41"

 

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