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‎01-20-2024 08:58 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (7B9S3AV)
Operating System: Microsoft Windows 11

My Omen 16 that I purchased on June 2023 (China Version) went black screen during my game. Right now the laptop won’t turn on, I don’t know what caused the problem because this never happened before. I don’t know what to do, I am currently in Japan, but don’t know if I can go to the HP service center in Japan or not. When I plugged the IC adaptor, the battery indicator turned white while usually it’s orange. I have tried pressing the power button but nothing happened , I also tried Wins+B+power button, Wins+V+power button and still nothing happened, please help me. 

2 people had the same question
1 REPLY 1

‎01-22-2024 12:30 PM

HP Recommended

Hi @Rayfloret,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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