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Vlsfn
New member
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Message 1 of 2
151
Flag Post

Screen said locking then went black. Will not turn on

HP Recommended

Omen laptop

1 REPLY 1
ub6424
Level 9
4,081 4,063 222 381
Message 2 of 2
Flag Post
HP Recommended

Hello @Vlsfn 

 

Attention

If you do not change this condition, the notebook/mainboard/components will suffer partial or total damage.

 

(1) Try this

https://www.youtube.com/watch?v=sj6kYmT7GLs

 

(2Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(3) Recommendation and solution:

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- (Short) circuit test

- General cleaning ...

 

If your HP warranty is valid, HP Support Technician should do it.

No HP warranty: You should have it serviced by a professional notebook (chip level) repair store.

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

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