HP Instant Ink Rollover pages disapeared

[Hirondelle]

Hello,

TL:DR : I've counted my page use, I should have 44 pages in the rollover stack. It displays 0. Where are they ? Does rollover pages expire is not used after a long amount of time ?

I'm subscribed to Instant Ink since February 2021. 15 pages plan. I didn't print often, so I count on rollover to work as expected. Back from a long holyday, I receive along my last invoice a mail asking me to put the printer on and connected, which I do immediately. And I see on my HP Smart dashboard that I have 0 rollover pages. That's surprising.
So I check my print history, and I should have 44 pages in the rollover. I know it couldn't go over 45, that's the plan. But does it reset sometimes ? I haven't read such thing anywhere, and previous research on this board tell me the same, but I ask it again.

Thanks for your help.

[Jay_G24 · Accepted solution]

Hi @Hirondelle,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

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