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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-24-2024 04:44 PM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer
Operating System: iOS

I took the Hp instant ink free trial and cancelled it today, more than 3 weeks before the end of the free trial and despite that, I have a message saying that I’ll be billed $6.89 + taxes. Since I cancelled the subscription before the end of the free trial AND the printer I received wasn’t even printing (so I couldn’t even use any of the cartridges), I SHOULDN’T BE CHARGED A PENNY!

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1 person had the same question
1 REPLY 1

‎04-25-2024 08:27 AM

HP Recommended

Hi @AkianG,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Since this is billing related issue, we have limited support boundaries in the support community as of now.
 

I would request you reach out to our phone support.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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