Solved: Re: 49 service error - HP Support Community

Hello, check the que and see what job is showing an error status. Delete that job, powercycle the machine and see if it comes to ready. If it does, then try updating the firmware.

Make note of the print job that had the error status, as usually when I have come across this issue, it has been due to people printing from certain websites.

Hope this helps....

Manon1962 · ‎03-01-2017

Thank you for your help!!!

Dragon-Fur · ‎03-01-2017

@Manon1962

You are welcome.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

jkeegan · ‎05-23-2018

You wrote: "check the que and see what job is showing an error status. "

If all the users are set to print directly to the printer via IP printing, is there a way to view the queue that's internal to the printer? Similarly, is there a way to view job history either from the control panel or the web-interface to the printer?

Ususaly, when I run into this sort of error, I have to restart the machine, and hit cancel at JUST the right time. Which often takes me five or six reboot cycles. But if I could hit pause before it start trying to process the corrupt job, and then go into the queue and delete that job, that would save a lot of time and frustration!

Thanks.

jk

MrsFlash62 · ‎01-11-2020

Sadly, the link doesn't work. I've had this printer for a few months and have had nothing but issues with it. This is just the latest. I can't just get on there and print. Starting to hate it. M254dw

Dragon-Fur · ‎01-11-2020

@MrsFlash62

I am sorry you are frustrated. My own expertise with Laser Printers is pretty limited. Laser Printers are great when they work and a mystery when they do not. (Personal observation.)

The original postings in this thread are nearly three years old. Pathways to documentation can change over time. Sometimes you have to start (over) at the main website support for the printer and track down the elusive document or link.

Example

Find the printer HomePage

Open Support Home

Enter the name of your device

Example - homepage for this printer:

HP LaserJet Pro 400 MFP M425dn

Next,

Open Category Troubleshooting

Select Topic Errors and Lights on Product

The Document HP LaserJet Pro and Color LaserJet Pro Printer and MFP - Troubleshooting 49.XXXX Errors

Particularly if the solution for this thread is not the solution for your issue,

Consider starting a new thread of your won. This way you will be more likely to gain the attention of an Expert and the solutions / ideas you receive can be better targeted to your specific setup and issues.

Post New Question

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

2020 Year of the Rat

Dragon-Fur

JAB1020 · ‎01-27-2020

I am not able to fax from HPM475dw LaserJet. I keep getting error 49 when trying to send a fax.

I am not finding support for this issue. Please advise. Thanks! [EDIT]

Repairatrooper · ‎01-27-2020

First thing to try is clear the stored fax memory.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

49 service error

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