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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
Color LaserJet pro MFP M377DW
Android 9.0 Pie

Access denied The service may be busy. Retry later. If the problem continues, check for firmware updates. 

 

Color LaserJet pro MFP M377DW 

What should be done

Please help 

1 REPLY 1
HP Recommended

How is the printer connected to the internet?  It could be a settings issue on the printer for the network. If the gateway address or DNS settings are not correct it will not be able to find the HP servers that supply update data for printers.

 

Any chance you can connect a Windows PC to the printer and update the firmware that way using the firmware update utility?

 

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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