Hp P1102w solid orange light will not print

[DarylDarrell]

I have a HP laser jet 1102w with a solid orange and green light. The printer will not print. I perform a factory reset, which did not work. I unplugged the printer for about 10 minutes that did not work. I installed a new ink cartridge that did not work. I remove the paper and place it back, that did not work. Not sure what else I can do! Any assistance is greatly appreciated! Thank you!

[Betty0610]

@DarylDarrell

Welcome to the HP Support Community.

lug the printer directly into an electrical outlet to make sure the power source functions correctly.

1. Unplug the power cord from any surge protector, extension cable, or power strip.

2. Plug the power cord directly into a wall outlet.

3. Turn on the printer.

Try to print. If the issue persists, continue to the next step.

Also, you can try upgrading the firmware: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[DarylDarrell]

I found the solution watching a YouTube video the internal scanner needed to be replace or clean. I was hoping in my case to be clean. Unfortunately I had to replace it. Found one on eBay for about $30. It took about 10 minutes to fix. Nothing hard or extremely difficult to do! Video is on YouTube look for a HP1020 printer with a orange lime error code. I not able to post the link here. 

[DarylDarrell · Accepted solution]

I found the solution watching a YouTube video the internal scanner needed to be replace or clean. I was hoping in my case to be clean. Unfortunately I had to replace it. Found one on eBay for about $30. It took about 10 minutes to fix. Nothing hard or extremely difficult to do! Video is on YouTube look for a HP1020 printer with a orange lime error code. I not able to post the link here. 

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)

[DarylDarrell]

HP LaserJet M1217nfw Printer Laser Unit RM1-7471 P1102W P1102 LSU

[Betty0610]

@DarylDarrell

Welcome back 🙂

Please let us know the issue with the Printer.

Thanks 🙂