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‎03-15-2018 09:23 PM

HP Recommended
Product: Laser Jet 400 Color printer
Operating System: Microsoft Windows 10 (64-bit)

I am unable to open the toner tray on a Laser Jet 400.  When I press the tab, I see that a latch withdraws on the right side, but the tray does not budge.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2018 11:42 AM

HP Recommended

Thank you, Matthew. 

 

I have taken the printer to check and they found that it was irrepairable jambed.

View solution in original post

2 REPLIES 2

‎03-28-2018 10:35 AM

HP Recommended

Hi dzsy4sup,

 

Verify that the front door is completely open. If the door is not fully open the toner tray will not come out of the printer. Often times the door appears fully open but it is not, especially if the printer is in a tight spot where the door is somewhat blocked.

If that is not the issue then you might have to have the device serviced.

 

I hope this helps.

I am an HP employee

‎03-28-2018 11:42 AM

HP Recommended

Thank you, Matthew. 

 

I have taken the printer to check and they found that it was irrepairable jambed.

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