Paper feeds too far into printer so that approx. the top inch of print is lost

[hacarney]

Blank sheets of paper feeds too far into the printer. This causes the top of the page to not be printed.

[-JohnB-]

Hi there, 

could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot. 

[hacarney]

Sorry, I thought that info was passed on.

My printer is HP Officejet 6500A Plus.

Operating system is Windows 7.

Thank you for reaching out.

HAC

[pilot6856]

I am having the same problem.  Will you please post an answer to this problem?  Thanks.

[pilot6856]

Is there anyone who can answer this question for me?  It used to work just fine, but now it doesn't.  It hasn't worked correctly for several months, now.  Thanks.

[pilot6856]

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@hacarney wrote:

Blank sheets of paper feeds too far into the printer. This causes the top of the page to not be printed.

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did you ever get this problem resolved?  I too have the same issue, and no one seems to want to answer it.  Let me know!  Thanks.

KM

[hacarney]

I have no idea how, but the problem disappeared. Printer is now functioning normally. So far, anyway.

[pilot6856]

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@hacarney wrote:

I have no idea how, but the problem disappeared. Printer is now functioning normally. So far, anyway.

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Hmmm, thanks.  Mine used to work just fine.  Seems like it started mis-feeding after a Microsoft or HP update a while ago.  Thanks again for your feedback!

[HevnLgh · Accepted solution]

Hi pilot6856,

I am sorry to hear you are still experiencing improper paper feeding with your OfficeJet 6500A Plus. Please take a look at this video and follow the troubleshooting steps for [content removed.]

There are a few critical steps that must be done, please let me know if this helps. I look forward to hearing from you soon.

Thanks,

[pilot6856]

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@HevnLghHP wrote:

Hi @pilot6856,

I am sorry to hear you are still experiencing improper paper feeding with your OfficeJet 6500A Plus. Please take a look at this video and follow the troubleshooting steps for Experiencing frequent feeding issues. 

There are a few critical steps that must be done, please let me know if this helps. I look forward to hearing from you soon.

Thanks,

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Hi HevnLghHP,

This did not fix the problem.  The paper feeds; it just feeds too far, about a half inch too much.  It used to work fine,  I tried resetting to factory settings, but maybe I should try it again?  Maybe something is wrong with my printer driver (which I have also removed and reloaded several times)?    What do you suggest next?