my printer wont install it saids hp installer setup has stopped working please help

[dollieblondie]

i bought a new computer and my printer wont insall it saids hp installer setup has stopped working my printer is 4500 desktop all-in-one printer G510a i have windows 7 home premium 64-bit and internet explorer 9 i have downloads the drivers from the web siter and i have my cd and it still says the same thing please help

[lions99]

Hi dollieblondie, im sorry you're having this problem try these steps to resolve this problem

You may try installing the software in clean boot state and check if the issue persists.
Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."

Steps to put the computer in clean boot state:

   1.    Click Start, type msconfig in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

   2.    On the General tab, click Selective Startup.
   3.    Under Selective Startup, click to clear the Load Startup Items check box.
   4.    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
   5.    Click OK.
   6.    When you are prompted, click Restart.
   7.    After the computer starts, check whether the problem is resolved.

Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

If the issue is resolved / or not follow these steps below

After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
a. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
b. On the General tab, click the Normal Startup option, and then click OK.
c. When you are prompted to restart the computer, click Restart.

[skippyjohnson]

You might also try downloading and running this install wizard.  If anybody else with install problems sees this post, the wizard only works in Windows 7. 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-97436-1&cc=us&dlc=en&lc=en&...

[JonW]

Hi,

I have replied to another thread that seems to be the same problem.

http://h30434.www3.hp.com/t5/Printer-All-in-One-In​stall-and/HELP-cannot-install-7210-officejet-soft...

This may help you, could you also give me some information about your printer etc?

[dollieblondie · Accepted solution]

i tried what u told me to do and it saids hp installer setup has stop working problem detail saids problem event name APPCRASH application name setup.exe_HP INSTALLER what can i do now

[JonW]

Hi Dollieblondie,

This sound like you have an Officejet 4500 G510a with a PC running windows 7.

The installation has a problem with some newer processor based PCs.

The install will have extracted the drivers to the %TEMP% directory on your PC.

Is this setup a new PC and Printer ?

[dollieblondie]

it is a new computer just bought it but my officejet printer i bought it april of 2010 it works on my old computer but not my new computer my computer is compaq windows 7 home premium with internet explorer 9 presario CQ57 notebook pc Amd C-50 processor 1.00 GHz Ram 2.00 GB (1.60GB usable) 64-bit printer is hp officejet 4500 desktop all-in-one printer G510a model name CM753A serial # CN075F722z05H2 i just dont understand why it wont install  hp installer setup has stopped working it saids APPCRASH setup .exe_HP INSTALLER is the application name

[JonW]

Hi Dollieblondie,

Ok, lets see if we can help you get your printer working.

I have an updated way of fixing this problem.

Please go take a look at this document and it explans how to fix this problem with a patch that was developed.

http://support.hp.com/us-en/document/c02073861

This will enable you to install the full soultion for an HP printer on a C50 Processor Based PC.

JonW

[dollieblondie]

i tried the FTP site and it still didn't solve the problem i just don't understand what is wrong maybe the printer wont work on internet explorer 9 it saids windows compatibitity mode is windows xp (service pack 2) for my printer could that be a problem because i have windows 7 and internet explorer 9 and with internet explorer 9 i have windows 7 service pack 1 i think

[judilynn10]

my hp plus will not work