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‎06-05-2017 11:08 AM

HP Recommended

I have two hearing impaired users who were just issued VVX410s.  In looking at the specs for this model, the handset is supposed to be hearing aid compatible, however the users report they are having difficulty hearing conversations.  Both users are in a factory setting with background noise.   They are asking for a handset with  built in volume controls.  I have two questions for Polycom: 

1. Is there a way to optimize the built in hearing aid/coil?

2.  is there a Polycom compatible handset that we could order that has built in volume control?

Thanks!

6 REPLIES 6

‎06-06-2017 12:21 AM

HP Recommended

Hello jenfsnyder,

welcome to the Polycom Community.

All Polycom handsets are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23).

 

More details can be found => here <=

 

I am not aware that we manufacture or sell any other handsets and the phone itself can adjust the volume.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-07-2020 05:39 AM

HP Recommended

I have a ploycom phone and use hearing aids.

 

My phone line seems very quiet despite having call volume on the maxium setting

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‎11-23-2022 04:11 AM

HP Recommended

Hi Steffen

 

The link above no longer works and we have a hearing-impaired customer asking about this. Are you able to link to the updated documentation please? 

 

Thanks

 

George

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‎11-23-2022 05:12 AM

HP Recommended

Hello @GeorgeM 

 

I updated the link and attached the document to the reply.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-23-2022 05:29 AM

HP Recommended

Many thanks, I'd actually found that document after posting.

 

I was wondering if you could clarify something, we can see that the VVX 600 appears to be included in the list of devices that are HAC supported. I can't see anything that suggests it is a configurable option. Is this correct, and if so, is it the case that the unit should just work with compatible hearing aids "out of the box"?

 

Thanks again

 

George

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‎11-23-2022 05:38 AM

HP Recommended

Hello @GeorgeM 

 

yes, that is my understanding.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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