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‎04-05-2023 10:15 PM

HP Recommended

Hi all,

 

Has anyone experienced issues after upgrading the Poly X70 to Poly OS 4.0?

 

I am currently using Device mode and am hesitant to upgrade if there are known issues, especially since downgrading may not be possible.

 

Thanks.

12 REPLIES 12

‎04-05-2023 11:42 PM

HP Recommended

Hello @WilliamLAM 

 

Welcome to the Poly community.

 

It would be of interest to what Provider you are using as this then depends on what answer we can provide. For example Microsoft Teams I would suggest waiting for PolyOS 4.0.1 which should be due by the end of the month.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-06-2023 04:47 AM

HP Recommended

I have an X70 that is running 4.0 and teams.  It works OK, but the device cannot be added to Poly lens on provisioning otherwise it just reboots and resets to Poly mode, and then needs to be changed back to teams again manually.  It also does not see the same 4.0 update as the X30 or X50 does when it was provisioned- it was a lower version of 4.0 offered.  Do not as what, as I'm not putting it back in provision mode again to see / it reset on me.

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‎04-06-2023 08:58 AM

HP Recommended

Hello @GManUK ,

 

Welcome to the Poly Community.

This sounds like a miss configured Lens tenant pushing a policy that is not set up in the right order and had an earlier Beta assigned to it.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-06-2023 09:10 AM

HP Recommended

The device was on the Beta test before - would that have an effect on its future usage?


It now shows the correct OS version on Lens is installed - yet if put back under provisioning, it will just reset back to Poly mode (from teams) - there is no policy set to do this at all.

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‎04-06-2023 09:33 AM

HP Recommended

Hello @GManUK 

 

any Beta version can be upgraded but something in your Lens tenant is pushing the wrong CFG and the wrong Software.

 

Our support team can check this and work with you on it.

 

Something is wrong with the order of the separate Policies and overwrites therefor what you set

 

Get this into support and you may end up working with me in my day job 😉

 

Best Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2023 08:39 AM

HP Recommended

For me, after upgrading to 4.0 and  setting Teams as provider, it did not worked to have a static IP, it just loses connectivity. On DHCP it works.

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‎04-20-2023 09:32 AM

HP Recommended

Hello @mrch0 

 

welcome to the Poly community.

 

Can you get this into support?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-21-2023 01:09 AM

HP Recommended

Hi Steffen, 

 

Will do that once all the device will be installed.

Is there any ETA for 4.1, maybe this will be solved?

 

Thanks,

 

 

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‎04-21-2023 06:45 AM

HP Recommended

Hallo @mrch0 

 

what is the use case for the manual IP instead of DHCP?

 

With this issue, we would need to check via our support organization as only they can implement a fix. Simply waiting for a new release does not archive this as we may not be aware of the problem.

 

Please get this into support as 4.1.0 is a while away. The next release will be 4.0.1

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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