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HP Recommended

 

Hi, I am Majid hussain from Pakistan. I have Polycom Group 500 Video Con. My issue is that when i power it on then only blue light is blinking and no other display is showing. Software version is 6.1.0.1
 
Kindly suggest me solution.
 
 
Best Regards, Majid Hussain
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hello Majid,

1.Has a different power cable tried? (if available)

2.Have all the components been disconnected ? (Mics, Camera,Network Cable, ETC.)

3. Have you rebooted after disconnecting all the components?

4. Has a full factory Reset been done ? (if not done before)

Hope this helps!

View solution in original post

3 REPLIES 3
HP Recommended
Hello Majid,

1.Has a different power cable tried? (if available)

2.Have all the components been disconnected ? (Mics, Camera,Network Cable, ETC.)

3. Have you rebooted after disconnecting all the components?

4. Has a full factory Reset been done ? (if not done before)

Hope this helps!

HP Recommended

Hello Karthik Sivaram,

 

I have done all the methods which you have described but still problem exist.

 Now what can i do next?

Thanks for your response.

HP Recommended

Hello @Majid,

welcome to the Polycom Community.

Please open a ticket with your Polycom reseller.

Best Regards

Steffen Baier

Polycom Global Services

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