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09-18-2013 03:12 PM
I have a couple of HDX-4500 units that I am deploying to users with a home office setup, i.e. a cable modem with a Cisco or Netgear router behind it.
Getting it to work is NOT a problem. I have the NAT traversal working, it's registering with the VBP-ST, places and recieves calls just fine, thank you. Users are quite pleased.
What *is* my issue is that because it is using a NAT'd address, I can not directly browse to and administer the unit in terms of pushing software updates, updating the Directory, etc.
It's not a serious problem but it does limit my ability to remotely support these video units. Does anyone know of any tricks to work around this?
09-19-2013 01:09 AM
It seems that RP VDM 400 (reincarnation of CMA 4000) or RP RM (CMA 5000) - depending of the number of devices to manage - are just you need. They are intended for centralized provision and S/W update and work fine with VBP-ST. More details can be found >>> here <<< and >>> here <<<.
Hope this could help.
09-19-2013 04:29 AM
Hi there 🙂
if you want to have full management, you would need another video border proxy (VBP-E) in the remote locations.
The simpler way would be to get some dyndns accounts for your remote locations (to have a fixed address for remote management), open port 80 on the router and forward that port to the lan ip of the vc machine (make sure, that your webinterface is password-protected).
09-28-2013 09:06 PM
Certainly the preferred way would be RP VDM 400 or RPRM as that would give you full control of the endpoints from a central location (e.g. you can proactively get alerted if something is wrong.)
If you don't have either of those, open/map port 80/443 in your firewall to the HDX, set an admin password and you can reach out and touch the EPs.
Take a look at the guide Polycom Recommended Best Security Practices for Unified Communications at http://bit.ly/1flKubO and see the note near the left-bottom of pg2.
"Organizations that cannot use a firewall to protect video endpoints for cost reasons should disable remote management through the Security -> Enable Remote Management configuration menu, ensuring that Web, Telnet, and SNMP are not selected. " For what you need to do, you're going to need to leave Web open. Please be sure to set a strong admin password!
Finally, keep an eye on http://www.polycom.com/security and your system properly patched.