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01-15-2012 10:31 AM
I am working on deploying our HDX 7000. I have configured it for Lynn integration. I do not have the RTV license. When the HDX dials out to the Lynn user it works fine. When a user tries to open a video session with the HDX it just rings. I have set it to automatically answer but that does not help. I have tried hitting the answer button on the controller and on the web interface controller. Neither options will answer the call. Any help would be appreciated.
01-16-2012 02:32 PM
Yes I meant Lync. The spell check feature turned it into Lynn. I have figure out this portion of the problem. If my HDX initiates the call the endpoint does not have to have a web camera. If the Lync client initiates the call they must have a web camera installed. There is no way to answer a call without the endpoint having video.